Support

Looking for documentation on-line? Go here

In order to get best possible support from us, please follow these steps:

Are you using the latest version? See download page for latest versions. If not, upgrade first.

Try with the supplied sample data / code first, before you start on your own

Description of problem: Does it crash? Error messages? Wrong results?

Why do you think the result is wrong? How do you know it should be different?

Consider if the result is due to bugs in the input data, rather than the software

State your name and organization when contacting us.

For specific software follow these steps:

RouteFinder for MapInfo

Tips on troubleshooting

Which level? Free / Standard / Pro

Which MapInfo version? Different langauge than English?

Which Windows? XP / Vista / 7 / 8 / 10, 32 / 64 bits

To get help, we need a description of the calculations you try to do.
We shall let you know, if we also need a copy of your data.

RW Net 4

Tips on troubleshooting

Which level? Basic / Standard / Pro

Which version? VCL / assembly

Your development tool? VS 2005-2008-2010, Delphi, VB6 etc.

To get help, send us a description of the problem.
We shall let you know, if we also need a copy of your source code / data.

RW NetServer 3

The tips for RW Net 2 can be used to some degree.

Which level? Standard / Pro version

Which client? C / C# / Delphi / Java / OCX / PHP

Which server? Windows / Linux

To get help, send rwnetserver.ini file to us and possibly your client source code.
We shall let you know, if we also need a copy of your data.